Email support@think-app.com. A person reads it, usually the same day, Brisbane time.
Personas is an iPhone app, and also runs in the browser on a computer. It is not on the App Store yet; until it is, write to us and we will tell you how to start. The organisation you belong to gives you a join code; enter it after tapping Join an organisation, and a leader approves you. A leader can also invite you by email. Starting a new organisation makes you its first leader.
Open Personas, tap Join an organisation, and type the code your organisation shared. If you followed an invite text, the code is already filled in. Your request reaches the organisation and you are in as soon as a leader approves it.
On the sign-in screen, tap Forgot password? and enter the email address on your account. We email you a reset link. Open it, and it takes you to a page in your browser where you set a new password. Then sign in to the app with it. No email after a few minutes? Check your junk folder, or write to us.
In any conversation, tap the flag in the header. In a direct message, Report names the other person: we ask you to confirm, then an email to us opens with a reference to the person and the conversation, so we can find it; add what happened and send it. Block is in the same place. In a group conversation, choose Report someone or Block someone and pick the person. Blocks are enforced on our server: once blocked, the two of you cannot message each other directly, and their messages are hidden from you. Unblock from their profile.
To report a prayer request or an announcement someone else wrote, tap Report on that item. It opens an email to us with a reference to it, in the same way.
Settings (on the Profile tab), then Delete my account, then confirm Delete. Your login, prayer requests, private notes, tasks and calendar entries are removed for good. Messages you sent and care notes other leaders wrote stay with the organisation without your name or contact details. The full detail, including what happens if you are the last person in your organisation and how to ask by email if you cannot open the app, is on Delete your account.
If you import your phone contacts, they stay on your phone. Nothing is uploaded until you add a person to your organisation yourself, and you can remove the imported list from the device in the same screen.
Something not covered here? support@think-app.com